Cancellation policy

Ordering Products

Some items in my store may be offered to you as a subscription, order or digital download. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries.

Subscriptions auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

Shop orders for physical products
You can cancel an order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order.

See the returns policy for more details on returns and refunds.

 
Digital downloads
Unfortunately, as digital downloads can not be returned, there will be no refunds on purchases made. All sales are final.

Refunds/Returns

As a small business who is hand-crafting all items in store, I can not offer returns or refunds for change of mind/mistaken orders that have been fulfilled. I also can not accept returns.

Damages and issues
Please inspect your order upon delivery and contact me immediately if the item is defective, damaged or if you received the wrong item, so that I can evaluate the issue and make it right. To ensure a smooth process, please send me a picture of the item including all packaging. 

If your item arrives damaged, you are entitled to a refund or I can ship a replacement.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as digital downloads: these are delivered immediately upon payment; thus, cannot be returned. All sales of digital content are final. 

Unfortunately, I cannot accept returns on sale items or gift cards.

Refunds
I will notify you once I've inspected your picture of damage/other issues with your order, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact me at info@lorkelle.com